Refund and Returns Policy

At [ZAMBiiL], we strive to ensure that our customers receive high-quality products in perfect condition. However, in the unlikely event that you receive a damaged product, we are here to assist you with our 7 Days Return Warranty. Please carefully read and understand the following return policy:

Eligibility for Return: a. This return policy applies only to products that are damaged upon delivery to you. Damages that occur after receipt of the product will not be covered under this warranty. b. To be eligible for a return, you must notify us of the damaged product within 7 days of the delivery date as confirmed by our shipping partner.

Return Process: a. If you receive a damaged product, please contact our customer support team immediately at [zambiil.pk@gmail.com]. Provide the order number, a detailed description of the damage, and any relevant photographs of the damaged item. b. Our customer support team will assess your request and provide you with instructions on how to proceed with the return.

Return Authorization: a. Returns will only be accepted if we provide you with a return authorization. Do not return the product without receiving approval from our customer support team. b. We may require you to ship the product back to us for inspection or request additional information to process the return.

Condition of the Product: a. The product must be unused and in its original packaging. b. All original accessories, manuals, and any other items that came with the product must be included in the return package.

Return Shipping: a. If the return is approved, we will provide you with a prepaid shipping label or arrange for the product to be picked up from your location. b. In cases where a prepaid shipping label is provided, you must use it to return the product. If you choose to use an alternative shipping method, the shipping cost will not be reimbursed.

Inspection and Refund: a. Once we receive the returned product, our team will inspect it to verify the reported damage. b. If the damage is confirmed, we will process a refund for the full purchase amount, including any shipping charges, to the original payment method used during the purchase. c. Refunds will be processed within [7 days] of receiving the returned product. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Exclusions: a. This return policy does not apply to products that have been intentionally damaged, misused, or mishandled by the customer. b. Products that have been tampered with or repaired by unauthorized personnel are not eligible for return under this policy.

Final Decision: a. Our decision regarding product damage and eligibility for return under this policy is final.

If you have any questions or need further clarification, please don’t hesitate to contact our customer support team at [zambiil.pk@gmail.com]. We are here to assist you throughout the return process and ensure your satisfaction with your shopping experience at [ZAMBiiL].